电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问题，如果能通过电话方式解决，那便是最快捷、最有效率的。

Basic Expressions

1. This is Dajiang Food Store. How may I help you？

这里是大江食品店。请问我怎样能帮到你呢？

2. Could you put me through to the toy department？

请帮我接玩具部好吗？

3. I'd like to order 3 cases of beer.

我打算订购三箱啤酒。

4. My name is Tony Smith， Shanghai Hotel Room 2107. My phone number is 6567- 8900.

我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900.

5. Please make a remittance of 1，500 Yuan for the books you've ordered. The postage is included.

您订的书请汇款一千五百元过来，邮资包括在内。

6. Hold on a moment please.

请稍等。

7. I'll see if she is in.

我去看看她有没有在。

8. I am afraid she is out at the moment.

对不起，她这会出去了。

9. I'll be pleased to if I can.

如果能的话，我很高兴。

10. Extension 121， please.

Sorry， the line is busy.

请接121号分机。

对不起，线路忙。

11. Could I speak to Mr. Johnson， please？

Sorry， there is no one by the name of Johnson here.

我可以和约翰逊先生通话吗？

对不起，这里没人叫约翰逊。

12. Could you hold on a minute？ I'll get him for you.

Certainly. Thanks.

稍等，我帮你去叫他。

行，谢谢。

13. Mr. Smith is tied up at the moment.

OK. I'll call again later.

史密斯先生现在脱不开身。

好的，我回头再打电话过来。

14. I am sorry I wasn't in when you called.

That's all right.

很抱歉你来电话时我不在。

没关系。

15. Operator， we were cut off. Could you reconnect me， please？

Just a moment， please.

接线员，电话断了。可以替我重新接通吗？

请稍等片刻。

16. Do you follow me？

Yes， please go on.

打电话

听懂我的话了吗？

听懂了，请接着谈。

17. Have you got it？

Sorry. Do you mind repeating？

明白了吗？

对不起，你介意再说一遍吗？

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